Terms of Service

1. Acceptance of Terms

By accessing and using Personal Santa Video, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service. These terms are governed by the laws of England and Wales.

2. Service Description

Personal Santa Video provides personalized video messages from Santa Claus. We create custom videos based on the information you provide about your child.

3. User Responsibilities

• You must provide accurate and truthful information
• You are responsible for maintaining the confidentiality of your account
• You agree not to use the service for any unlawful purpose
• You must not share inappropriate or offensive content

4. Payment and Refunds

All payments are processed securely through Stripe. Prices are subject to change without notice. Refunds may be issued at our discretion within 48 hours of purchase if the video has not been created.

5. Delivery

Your video arrives by email within 24–48 hours of payment confirmation. For Christmas delivery, order by 23:59 UK time on 20 December. After this cutoff, contact support before ordering to check availability.

Remakes and corrections

One free revision for the same child is included per order. Email [email protected] within seven days of delivery with your order reference and all requested changes in one message. We deliver the remake within 24 hours of receiving your complete request. A different child or an entirely new message requires a new order. Mistakes we make, including a mispronounced name or a missed supplied detail, are corrected free and do not count towards your revision allowance. This allowance and the seven-day request window do not limit your statutory rights if the video is faulty or not as described.

6. Intellectual Property

All content, including videos, images, and text, remains the property of Santa's Special Messages. You receive a non-exclusive license to view and share your personalized video for personal use only.

7. Limitation of Liability

Santa's Special Messages is not liable for any indirect, incidental, or consequential damages arising from the use of our service. Our maximum liability shall not exceed the amount paid for the service.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

9. Contact

If you have any questions about these Terms of Service, please contact us.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Consumer Rights

As a consumer, you have certain rights under UK law, including the Consumer Rights Act 2015. Nothing in these terms affects your statutory rights. For more information about your rights, contact your local Citizens Advice Bureau or the UK Competition and Markets Authority.