Each video is uniquely crafted for your child. Santa mentions their name multiple times, references their specific interests and hobbies you've shared, acknowledges their Christmas wishes, and includes any special messages you've requested. We also tailor the content based on their behavior throughout the year - whether they've been very good, mostly good, or trying their best.
We ask for your child's name, their interests and hobbies, what they want for Christmas, how they've behaved this year, and any special messages you'd like Santa to include. The more details you provide, the more personalized and magical the video becomes. All information is kept completely secure and is only used to create your video.
Our Santa videos work wonderfully for children ages 2-12. Toddlers love hearing their name and seeing Santa, while older children appreciate the detailed personal touches about their interests. We've had great success with children who still believe in Santa as well as those who are starting to question - the magic often reignites their wonder.
Each personalized video is approximately 2-3 minutes long. This is the perfect length to hold children's attention while delivering a complete, magical message from Santa that feels authentic and special.
Absolutely! Each child deserves their own special message from Santa. Simply place separate orders for each child, providing their individual details. If you're ordering for siblings, mention this in the special message field and Santa can reference their brothers or sisters.
Most personalized Santa videos are delivered within 24-48 hours of your order. During peak Christmas season (December 15-24), delivery may take up to 72 hours due to high demand. You'll receive an email with your video download link as soon as it's ready.
Your personalized Santa video will be delivered as a high-quality MP4 file that works on all devices - phones, tablets, computers, and smart TVs. The video is optimized for both online viewing and download.
Yes! Once you receive your video, you can download it and keep it forever. You're welcome to share it with family members, post it on social media, or save it as a precious Christmas keepsake. There are no restrictions on personal sharing.
Contact us immediately at [email protected] if you notice any errors in your order. If we haven't started production yet, we can usually make changes. If the video is already complete, we'll work with you to create a corrected version.
We stand behind our work 100%. If something feels off, email [email protected] within 7 days with what we missed and we'll remake the video at no extra cost. Because every production is handcrafted, we do not offer refunds, but we'll work the magic again until it feels right.
Our MP4 videos play on virtually any device: iPhones, Android phones, iPads, tablets, Windows and Mac computers, smart TVs, and gaming consoles. The videos are also compatible with all major browsers for online viewing.
Currently, our Santa videos are available in English only. However, Santa's warmth and joy transcend language barriers, and many non-English speaking families have enjoyed these videos together.
Absolutely! Use the 'special message' field when ordering to request specific themes, mentions of achievements, reminders about good behavior, or references to family traditions. Santa loves incorporating these personal touches into his messages.
We welcome children of all abilities! When placing your order, please share any relevant information in the special message field - whether your child uses sign language, has sensory preferences, or would benefit from certain types of encouragement. Santa's message will be crafted with extra care.
No hidden fees ever! The price you see is exactly what you pay. At $7.99 (regularly $9.99), you get your complete personalized Santa video with unlimited downloads and sharing. The only additional cost would be if you choose to order videos for multiple children.
We believe every child deserves Christmas magic, regardless of family budget. By streamlining our process and focusing on what matters most - creating genuine, heartwarming messages - we can offer premium quality at an affordable price. We'd rather spread joy to more families than charge premium prices.
Yes! We offer special pricing for schools, daycares, and community organizations ordering 10+ videos. Contact us at [email protected] for custom pricing. It's a wonderful way to bring Christmas magic to entire classrooms or groups.
All sales are final. If you need changes, contact [email protected] within 7 days and we'll adjust or remake the video for free. Our focus is on getting the story right rather than issuing refunds.
Absolutely. We take privacy seriously, especially when it comes to children. All personal information is encrypted, stored securely, and used only to create your video. We never share, sell, or store unnecessary data. Your information is automatically deleted after video delivery unless you opt to save it for future orders.
Child safety is paramount. Our videos contain only positive, encouraging content appropriate for all ages. We never request photos of children or any information beyond what's necessary for personalization. All content is family-friendly and designed to spread joy and wonder.
Yes! We have sample videos available on our homepage that show the quality and style of our personalized messages. While your child's video will be unique to them, the samples give you a great sense of what to expect.